Skype for customer service?

Maybe I’m a little behind the cutting edge because I’d never seen it before, but I just saw something I thought was totally cool: a Skype link to contact a vendor directly.

The link is on the Contact page of the Web site of BrunMed, a small EMR and practice management software vendor in eastern Canada.

Is this the future of customer service? If it means you get to talk to a live person right away, I’m all for it.